About Us | Nationwide Solicitors

Committed To Excellence – Our Promise To You

We believe that our clients deserve to receive the highest possible standard of customer care and quality of legal advice. To achieve this, we ensure our lawyers and support team are highly skilled professionals with a passion for delivering excellent service which focuses on our clients’ individual needs and circumstances. We regularly ask our clients for feedback and how we could make our service even better, to make sure that we get it right every time. We leave nothing to chance and take nothing for granted. For these reasons we make an important commitment to all of our clients: The Committed to Excellence Promise.

Accreditations

We promise to you, our client, that:

We will always rigorously assess what you need when we first speak to you about your case. We will look at the wider picture and cater for any individual requirements you may have.

We will be transparent on costs; there will be no surprises.

Where possible, we will speak with you instead of sending lengthy emails or letters to you.

Any concerns or complaints will be taken seriously and acted upon promptly.

We will explain, without unnecessary jargon, your options, our advice, timescales and what is likely to happen in your case.

We will always treat you with respect and courtesy. We will call you when promised and will not keep you waiting if you come to see us.

There will be no delays in your case caused by us.

We will ask you, as your case progresses, how we are doing.